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Your purchase is not what you wanted? Is there a flaw that you haven’t noticed? You can claim from the seller either the repair of the good or its replacement .
THE PRODUCT IS DEFECTIVE
The product is defective. The warranty is necessary if you can prove that the defect existed before the purchase. In this case, you can ask your seller to repair the product or replace it. If the seller opposes it, you can seize the competent court which will offer you either the reduction of the product if you wish to keep it, or the nullity of the sale with reimbursement. You can also claim damages if the defective product has caused you harm.
THERE IS A HIDDEN DEFECT
There is a hidden defect. You can seize the competent court within two years and request the nullity of the sale and a refund, or the reduction of the sale price. Whether or not the seller was aware of the defect makes no difference. However, you can claim damages if you can prove that the seller acted in bad faith.
I HAVE BEEN MISINFORMED
I was misinformed. The seller is subject to an information obligation. He must give all the specifics of the product, and ensure that it meets the needs of the consumer. If you have been misled, you can ask the court for the nullity of the sale, as well as damages.
MEASURES TO BE TAKEN
The steps to follow. You can send a letter of formal notice to the seller and contact a consumer association, or a professional union to which the seller belongs. The latter can try to set up an amicable approach. In case of failure, you will have to seize the competent court.
DAMY law firm , Nice, I bought a product that does not suit me, Update 2022.
