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Airport passenger rights: pets, baggage, search and duty free

When you are at the airport, you have certain rights as a passenger. Understanding these rights ensures a smoother travel experience. Here are some important aspects of your rights at the airport:

  1. Traveling with your pet:
    • Rules for traveling with pets may vary by airline and destination.
    • Some airlines allow pets in the cabin or as checked baggage, while others impose restrictions or require specific documentation.
    • It is advisable to check with your airline in advance and follow their guidelines for traveling with pets.
  2. Airline liability for baggage:
    • Generally, airlines are responsible for the security and management of your checked baggage during your flight.
    • If your baggage is lost, damaged or delayed, you may be entitled to compensation or assistance.
    • It is important to immediately report any problems with your baggage to the airline and follow their procedures for filing a complaint.
  3. Right to refuse a search:
    • Passengers have the right to refuse a search if they believe it infringes their privacy or is being carried out in an unreasonable manner.
    • However, it is important to note that airports have security protocols in place and failure to comply with the necessary security procedures may result in denied boarding or other consequences.
    • If you have any concerns about a search, you can ask to speak with a supervisor or airport security personnel to answer your questions or concerns.
  4. Shopping in duty free areas:
    • Duty-free zones offer a wide range of goods at duty-free prices, providing a shopping opportunity for travelers.
    • Although there is generally no limit on the number of products you can purchase in duty-free areas, there may be restrictions on certain items, such as alcohol, tobacco or liquids, due to customs or security regulations.
    • It is advisable to familiarize yourself with the rules and limitations specific to the Duty Free area of ​​the airport you are passing through.

In accordance with Regulation (EC) 261/2004  :

  • In certain cases provided for by the regulations, air passengers are entitled to compensation ranging from €125 to €600 per person, regardless of the price of the ticket.
  • Compensation may apply in the event of flight cancellation, long delay (based on specific time thresholds for different flight distances) and overbooking.
  • It is important to be aware of these rights and, if necessary, submit a claim to the airline for compensation in accordance with the regulations.

Remember that although these guidelines provide a general overview of passenger rights at the airport, specific rules and regulations may vary between airlines, airports and countries. It is always recommended that you consult the policies and regulations of your airline and your destination to fully understand your rights .