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Not satisfied with the hotel you have booked? Cancellation terms vary from case to case.
Cancel the reservation
You can cancel your hotel room reservation at no additional cost, provided you have not entered the premises. The cancellation also depends on your commitment to the hotel. At the time of booking, you may be asked to pay a sum of money in advance: these are either a deposit or a deposit. You should know that a deposit commits you much more than the deposit. In the event of cancellation, if you have paid a deposit, they will be retained by the hotelier. On the other hand, if you have paid a deposit, you are committed and the hotelier can keep the amount already paid but is also entitled to ask you to pay for the stay in full. It is, therefore, necessary to carefully read the general conditions of sale in which appear the deadlines to be respected to disengage (in general, from 24 to 48 hours before),
Request to change rooms
If you have reserved a specific type of room (with a sea view, for example) and the hotelier does not assign you the requested room upon your arrival, you are entitled to request a change of room. If this is not possible, you can cancel the reservation. The hotelier will then have to reimburse you for the deposit that you have already paid. On the other hand, if you cancel your reservation without a specific reason, the hotelier will not refund your deposit and may also ask you for damages to cover the loss caused.
Notify the competent services
In the event that you have been deceived about the quality of the service (by promising you, for example, a view of a park or a swimming pool which do not exist), you can inform the competition department of the Departmental Directorate for the Protection of Populations (DDPP). In the event of misleading advertising, it is to her that you must contact: the DDPP has the role, among other things, of protecting the consumer. Once the problem has been reported, the DDPP will take the appropriate measures.
DAMY law firm, Nice, The hotel I have booked does not suit me: what to do?, Update 2022
