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The reimbursement system for products returned within the legal period can sometimes be unclear to consumers. This raises questions such as whether to choose between credit and refund and how the refund process works . Here are some key points to consider:
Means of payment :
If you have made a purchase in France using one of the three legal means of payment (cash, check or credit card), you have the right to refuse a credit note offered by the merchant. A credit note is not considered a legal means of payment.
Return of the item within the legal period: two scenarios are to be considered:
- Purchase on the spot: If you bought the product in store, the sale is considered “perfect”, that is to say that there is agreement on the article and its price. If the product is defective, you have the right to demand reimbursement by a legal means of payment and can refuse a credit note.
- Distance selling or canvassing: In the event of distance selling or canvassing, you have a period of 14 days to withdraw from the purchase. The merchant is required to reimburse you within 30 days.
Restaurants and merchants:
If the sale is deemed perfect, you are required to accept the merchant’s offer of a commercial gesture. However, if the mention “satisfied or reimbursed” is indicated, you can demand reimbursement by a legal means of payment. In addition, restaurants are not authorized to give change or credit restaurant tickets.
Please note that this information is based on the update of the law firm DAMY , Nice, in 2022. It is important to stay informed of the current laws and regulations concerning credit and refunds, as they may vary over time. and differ by jurisdiction.
For more specific and personalized advice, it is recommended to consult legal professionals who can guide you according to your particular situation.
