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Terminations related to internet or telephone subscriptions require consumers to have precise knowledge of the steps to follow.
SEND RECOMMENDED
If your operator continues to bill you and debit the amount of your subscription, the best thing is to SEND A RECOMMENDED LETTER WITH AR TO YOUR HOTLINE reminding him that he must take note of your termination within 10 days of receipt of your mail.
If necessary, you can DIRECTLY CONTACT THE CONSUMER SERVICE which will then have to offer you a privileged contact to find out about your withdrawal.
In the absence of a satisfactory answer, you have the possibility of NAVIGATING THE MEDIATOR OF NEW TECHNOLOGIES by reporting on the previous steps. The latter must take your request into account within three months. All exchanges with the mediator remain confidential.
Since the entry into force of the CHÂTEL LAW OF JANUARY 3, 2008, the operator is required to INFORM YOU OF THE RENEWAL OF YOUR CONTRACT at least three months before the anniversary date, and at the latest one month before this date. If the operator fails to fulfill its obligations, you can cancel your subscription at any time and free of charge.
If you have opted for quarterly settlement, you can REQUIRE FULL REFUND OF THE ADVANCED CHARGES WITHIN 30 DAYS. The operator may offer you a subscription for 12 months or more. YOU HAVE THE RIGHT TO CANCEL YOUR SUBSCRIPTION FROM THE TWELFTH MONTH BY RECOMMENDING A LETTER WITH AR. If you cancel before the expiry of the 12 months, your operator is then entitled to ask you for penalties corresponding to a quarter of the amount remaining due on the basis of your initial contract.
SEVERAL CASES:
– WITHIN A RETRACTION PERIOD OF SEVEN DAYS, the operator cannot charge you any fees.
– AFTER THIS PERIOD, the operator may demand reimbursement of cancellation fees.
He will then have to provide you with a detailed invoice of the costs incurred by said termination.
– IN THE EVENT OF MIGRATION TO A NEW OPERATOR, the latter may bear the said termination costs.
– IN THE EVENT OF A MALFUNCTION OF YOUR SUBSCRIPTION, you can contact your operator and, if necessary, call on a bailiff to draw up a report and thus assert your rights before the competent courts.
If these steps have not been conclusive, you can contact the DIRECTORATE GENERAL FOR COMPETITION, CONSUMPTION AND THE REPRESSION OF FRAUD (DGCCRF) which, by registered mail, will help you to assert, using your supporting documents, that your operator has not complied with consumer law. You always have the possibility of seizing the local jurisdictions or the courts of instance, depending on the importance of the damage suffered and the costs incurred. Finally, you can enter CONSUMER ASSOCIATIONS AND SHARE THEM WITH YOUR OPERATOR.
DAMY Law Firm , Nice, How do I cancel my internet subscription? 2022 Update
