{"id":2966,"date":"2012-09-17T09:37:41","date_gmt":"2012-09-17T09:37:41","guid":{"rendered":"https:\/\/gregorydamy.niceavocats.fr\/?p=2966"},"modified":"2023-08-03T07:09:57","modified_gmt":"2023-08-03T07:09:57","slug":"garantizar-la-proteccion","status":"publish","type":"post","link":"https:\/\/gregorydamy.niceavocats.fr\/es\/garantizar-la-proteccion\/","title":{"rendered":"Comercio electr\u00f3nico: \u00bfc\u00f3mo garantizar la protecci\u00f3n del consumidor?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.19.5″ custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.19.5″ _module_preset=”default” background_enable_mask_style=”on” background_mask_style=”wave” background_mask_color=”rgba(0,0,0,0.08)” custom_padding=”||6px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_circle_counter title=”Tiempo estimado de lectura (en minutos)” number=”2″ percent_sign=”off” _builder_version=”4.19.5″ _module_preset=”default” title_font=”Amiri||||||||” max_width=”137px” global_colors_info=”{}”][\/et_pb_circle_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2023\/07\/ecommerce-2140603_1280-2.jpg” title_text=”ecommerce-2140603_1280-2″ align=”center” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ text_font=”Amiri||||||||” header_2_font=”Amiri||||||||” header_3_font=”Amiri||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

To guarantee the protection of consumers In the field of\u00a0<\/span>electrical commerce<\/span><\/a>\u00a0, it is fundamental to take care of the derechos of consumers and to provide them with essential information, in particular sobre su derecho de disistimiento.\u00a0<\/span><\/span>Seg\u00fan the interpretation of the Tribunal de Justicia de la Uni\u00f3n Europea de la directive comunitaria sobre la protection de los consumidores en los contracts a distancia, las empresas que realicen transactions en l\u00ednea deben cumplir con la obligation de proporcionar confirmation o informaci\u00f3n por escrito en un “soporte duradero”.\u00a0El mero hecho de proporcionar a link de hypertexto a la information requerida en un site web no es suficiente para satisfacer esta\u00a0\u00a0<\/span>obligaci\u00f3n\u00a0<\/span>\u00a0.<\/span><\/p>\n

La importancia de la confirmaci\u00f3n escrita en el comercio electr\u00f3nico: –<\/span><\/h2>\n

La decisi\u00f3n judicial surgi\u00f3 de una disputa entre una empresa de descarga de software y la agencia de protecci\u00f3n al consumidor de Austria.\u00a0Concluy\u00f3 que la informaci\u00f3n accesible a trav\u00e9s de un hiperv\u00ednculo no se considera “proporcionada” por la empresa o “recibida” por el consumidor en virtud de la Directiva.\u00a0Por lo tanto, los consumidores est\u00e1n obligados a tomar medidas activas para familiarizarse con la informaci\u00f3n, lo que puede comprometer su capacidad para ejercer efectivamente sus derechos.<\/span><\/p>\n

Also, the court declared that a web site could not consider a “medio duradero” to menos that allowed consumers to almacenar information personalizada de forma segura, protegi\u00e9ndola de manipulation, brindando acceso y permitiendo la reproduction cuando sea necesario.<\/span><\/p>\n

Definition of a duradero soporte: to guarantee the protection of the consumer: \u2013<\/span><\/h2>\n

To guarantee the cumplimiento de las norms de protection al consumer, it is recommended to los profesionales that they dedicate themselves to electronic commerce that will do more than simply provide a link to hypertext and, in addition, issue a confirmation by writing the information required.\u00a0This confirmation could be realized by writing or by a medium that meets the characteristics defined by the Tribunal de Justicia.<\/span><\/p>\n

In an important sentence del 25 de enero de 2017, the Tribunal de la Uni\u00f3n Europea dio a definition of \u201csoporte duradero\u201d.\u00a0Especifica que un soporte duradero designa \u201ccualquier instrumento que permita a los usuarios de servicios de pago almacenar informaci\u00f3n personal, que pueda ser consultada posteriormenteduring un per\u00edodo adecuado y reproducida de forma id\u00e9ntica\u201d.<\/span><\/p>\n

This<\/span><\/a>\u00a0decision destaca la importance de proteger los derechos de los consumers en la era digital.\u00a0To guarantee that the consumers receive a confirmation by writing or information in a duradero support, the companies can inform of effective manera to the consumers sober sus derechos, incluido su derecho de desistimiento.\u00a0<\/span><\/span>Promote transparency, empodera a los consumers y genera confianza en las transactions de comercio electr\u00f3nico.<\/span><\/span><\/p>\n

En conclusi\u00f3n, los profesionales que operan en el campo del comercio electr\u00f3nico deben priorizar la protecci\u00f3n del consumidor proporcionando confirmaci\u00f3n por escrito de la informaci\u00f3n esencial.\u00a0Al hacerlo, pueden cumplir con sus obligaciones legales, promover los derechos de los consumidores y contribuir a un\u00a0 mercado\u00a0<\/span>\u00a0digital justo y seguro\u00a0<\/span>.<\/span><\/p>\n

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To guarantee the protection of consumers In the field of\u00a0electrical commerce\u00a0, it is fundamental to take care of the derechos of consumers and to provide them with essential information, in particular sobre su derecho de disistimiento.\u00a0Seg\u00fan the interpretation of the Tribunal de Justicia de la Uni\u00f3n Europea de la directive comunitaria sobre la protection de […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[322,299],"tags":[],"class_list":["post-2966","post","type-post","status-publish","format-standard","hentry","category-derecho-contractual","category-derecho-de-la-competencia-y-de-los-consumidores"],"yoast_head":"\nComercio electr\u00f3nico: \u00bfc\u00f3mo garantizar la protecci\u00f3n del consumidor? - Soci\u00e9t\u00e9 d'avocats Damy<\/title>\n<meta name=\"description\" content=\"Comercio electr\u00f3nico: \u00bfc\u00f3mo garantizar la protecci\u00f3n del consumidor? 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