You have made a\u00a0<\/span>purchase on\u00a0\u00a0<\/span><\/a><\/span>the internet<\/span><\/span><\/a>\u00a0\u00a0but you are not satisfied.\u00a0<\/span><\/span>Did you know that you have a right of withdrawal, like for any other\u00a0\u00a0<\/span>transaction\u00a0<\/span>\u00a0?<\/span><\/p>\n You must first consult the General Conditions of Sale (GTC) of the website on which you made your purchase.\u00a0They determine the terms of the contract of sale that you have concluded by purchasing the property.\u00a0The provisions of the return policy are sometimes more favorable than what the law provides.\u00a0The T&Cs must remind you of the right of withdrawal from which you benefit.\u00a0Only certain goods, such as software whose seals have been broken, DVDs or CDs whose boxes have been opened and very personal goods, cannot be returned.<\/span><\/p>\n Simply send a registered letter with acknowledgment of receipt, where you indicate the references of your purchase (purchase order number, property, price) and where you declare yourself dissatisfied without having to be more specific about the causes of your dissatisfaction. .\u00a0Do not forget to invoke the consumer code when exercising the right of withdrawal.\u00a0This letter must be sent within 7 days of receipt of the package or within 3 months if the seller has not confirmed your purchase to you in writing.<\/span>Consult the general conditions of sale.<\/span><\/h2>\n
Send an email.<\/span><\/h2>\n
Today most online sales sites offer a return\/cancellation section.<\/span>
You can cancel your purchase even after making the payment a few minutes after your purchase.<\/span>
If you wish to cancel your purchase after receipt of it, it is imperative to consult very precisely the conditions of the website, some of them credit you with a credit note that you must use on their site, sometimes if the product is defective you can send it back for free, the seller sends you a prepaid label to stick on your package for the return.<\/span>
However, most of the time, the delivery costs you paid and the return costs remain your responsibility.<\/span><\/p>\nTake legal action.<\/span><\/h2>\n