{"id":5054,"date":"2012-05-10T09:04:09","date_gmt":"2012-05-10T09:04:09","guid":{"rendered":"https:\/\/gregorydamy.niceavocats.fr\/?p=5054"},"modified":"2023-08-10T06:02:46","modified_gmt":"2023-08-10T06:02:46","slug":"troubleshoot-connectivity","status":"publish","type":"post","link":"https:\/\/gregorydamy.niceavocats.fr\/en\/troubleshoot-connectivity\/","title":{"rendered":"My Internet connection is not working, what should I do?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.19.5″ custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.19.5″ _module_preset=”default” background_enable_mask_style=”on” background_mask_style=”wave” background_mask_color=”rgba(0,0,0,0.08)” custom_padding=”||6px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_circle_counter title=”Estimated reading time (in minutes)” number=”2″ percent_sign=”off” _builder_version=”4.20.2″ _module_preset=”default” title_font=”Amiri||||||||” max_width=”137px” global_colors_info=”{}”][\/et_pb_circle_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2012\/05\/Network-Connectivity-Issues-Troubleshooting.jpg” title_text=”Network-Connectivity-Issues-Troubleshooting” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ text_font=”Amiri||||||||” header_2_font=”Amiri||||||||” header_3_font=”Amiri||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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Troubleshoot Connectivity!\u00a0Any operator is required to provide you with the\u00a0<\/span>Internet\u00a0<\/span><\/a>speed\u00a0<\/a><\/span>\u00a0\u00a0listed on your contract.\u00a0In the event of a breach of this commitment, several remedies exist.<\/span><\/p>\n

Gather the evidence.<\/span><\/h2>\n

Troubleshoot Connectivity!\u00a0After noticing the\u00a0\u00a0<\/span>malfunction\u00a0<\/span>\u00a0, you called your operator’s hotline and the latter did not answer you.\u00a0Know that your operator has an obligation of result, and a level of performance to ensure.\u00a0To collect evidence, connect to the Internet and make a request by typing in the search engine of your choice: \u201cknow the internet speed of your line\u201d.\u00a0An online test is offered to you, the results of which you send by email with acknowledgment of receipt, to your operator.\u00a0The technical service must then contact you in order to find a solution to your problem.<\/span><\/p>\n

Write to its operator.<\/span><\/h2>\n

If the first step does not succeed, the second step consists of writing with acknowledgment of receipt to your Internet service provider, giving it formal notice to remedy the shortcomings noted.\u00a0It is advisable to specify a period, assessed according to your needs, to remedy the situation: a period of seven days is considered reasonable.\u00a0During this formal notice, you have the possibility of asking your Internet service provider to make a commercial gesture, for the inconvenience caused.<\/span><\/p>\n

Go to court.<\/span><\/h2>\n

If all these steps have not changed your situation, you must have found alternative solutions, for example by going to a cybercaf\u00e9 or to a friend’s house.\u00a0You have therefore suffered damage, which opens the possibility of entering the so-called \u201ccontentious\u201d phase, by seizing the local judge.\u00a0The latter will then hear you orally.<\/span>
This phase is a little longer: it takes about three months to obtain the verdict of the local judge.\u00a0If the damage is recognized, the judge may order the payment of damages and, where applicable, order the operator to reimburse you for the legal costs incurred to assert your rights.<\/span>
DAMY law firm<\/span><\/a>\u00a0, Nice, My Internet connection is not working, what should I do?\u00a02022 Update<\/span><\/p>\n<\/div>\n

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Troubleshoot Connectivity!\u00a0Any operator is required to provide you with the\u00a0Internet\u00a0speed\u00a0\u00a0\u00a0listed on your contract.\u00a0In the event of a breach of this commitment, several remedies exist. Gather the evidence. Troubleshoot Connectivity!\u00a0After noticing the\u00a0\u00a0malfunction\u00a0\u00a0, you called your operator’s hotline and the latter did not answer you.\u00a0Know that your operator has an obligation of result, and a level of […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[288],"tags":[],"class_list":["post-5054","post","type-post","status-publish","format-standard","hentry","category-other"],"yoast_head":"\nMy Internet connection is not working, what should I do? - Soci\u00e9t\u00e9 d'avocats Damy<\/title>\n<meta name=\"description\" content=\"Troubleshoot connectivity Any operator is required to provide you with the Internet speed listed on your contract.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gregorydamy.niceavocats.fr\/en\/troubleshoot-connectivity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My Internet connection is not working, what should I do? 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