{"id":5030,"date":"2012-05-11T07:56:55","date_gmt":"2012-05-11T07:56:55","guid":{"rendered":"https:\/\/gregorydamy.niceavocats.fr\/?p=5030"},"modified":"2023-08-25T12:12:23","modified_gmt":"2023-08-25T12:12:23","slug":"my-train-is-cancelled-what-can-i-claim","status":"publish","type":"post","link":"https:\/\/gregorydamy.niceavocats.fr\/en\/my-train-is-cancelled-what-can-i-claim\/","title":{"rendered":"My train is cancelled: what can I claim?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.19.5″ custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.19.5″ _module_preset=”default” background_enable_mask_style=”on” background_mask_style=”wave” background_mask_color=”rgba(0,0,0,0.08)” custom_padding=”||6px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_circle_counter title=”Estimated reading time (in minutes)” number=”2″ percent_sign=”off” _builder_version=”4.20.2″ _module_preset=”default” title_font=”Amiri||||||||” max_width=”137px” global_colors_info=”{}”][\/et_pb_circle_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2023\/08\/central-station-1527780_1280-2.jpg” title_text=”central-station-1527780_1280-2″ _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ text_font=”Amiri||||||||” header_2_font=”Amiri||||||||” header_3_font=”Amiri||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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Canceling\u00a0\u00a0<\/span><\/span>\u00a0a train can sometimes cause real harm, whether financial or moral\u00a0\u00a0<\/span><\/span>.\u00a0<\/span><\/span>What can you claim from the SNCF?\u00a0In which cases must it\u00a0\u00a0compensate you\u00a0\u00a0?<\/span><\/p>\n

What should the SNCF offer at the station?<\/span><\/h2>\n

In the event\u00a0<\/span>of a train being cancelled<\/span><\/a>\u00a0, and for any reason whatsoever, the traveler may ask the SNCF to reimburse their ticket.\u00a0In addition, you should know that a delay of at least 60 minutes is assimilated to a train cancellation and must therefore also give rise to a refund.\u00a0To obtain a refund for your ticket, you must complete a special sheet (available at the ticket office or distributed by an SNCF agent) and send it to the SNCF.<\/span><\/p>\n

In which cases must the SNCF compensate me?<\/span><\/h2>\n

If SNCF is responsible for the cancellation or delay of the train, it must compensate the passenger.\u00a0These are lump-sum indemnities provided for by the 2009 European regulations.\u00a0The request must be made within 2 months of the cancellation.\u00a0If you consider that the amount of compensation is insufficient, you can contact the SNCF mediator, explaining the reasons for your dispute.<\/span><\/p>\n

Are there any exceptions to compensation?<\/span><\/h2>\n

If you have been notified of the cancellation 2 weeks before the departure of the train, the SNCF is not required to compensate you.\u00a0There is also no compensation if the SNCF offers you a departure on another train at a similar time.\u00a0Similarly, there is no compensation if the cancellation is due to a case of force majeure: this is the case of exceptional climatic disturbances.<\/span><\/p>\n

In case of disagreement on compensation<\/span><\/h2>\n

In the event of disagreement on the compensation and if no agreement has been reached with the mediator, the competent court must be seized, which varies according to the amount requested: local judge, district court or high court.<\/span>
The traveler may not accept compensation if the moral or financial damage has not been taken into account.\u00a0It is always up to the traveler to quantify the amount of damage suffered, whether moral or financial, and this amount will then be assessed by the judge.<\/span><\/p>\n

NB<\/span><\/h2>\n

Train delay, support, complaint, reimbursement… In the event of a problem, the SNCF offers the “travel guarantee”.<\/span>
This cover concerns people subject to SNCF passenger fares who travel in France on board TGV and Intercit\u00e9s trains.\u00a0It also applies on board international trains operated by SNCF or with its partners in Europe (TGV Lyria, Paris-Frankfurt and Paris-Stuttgart-Munich, TGV Italy).\u00a0It includes different types of guarantees:<\/span>
\u2013 information guarantee (at the station, on trains and on your mobile with the SNCF Direct application or by telephone on 36 35),<\/span>
\u2013 seat guarantee (for a journey of more than 1h30 in a train with reservation obligation),<\/span>
\u2013 postponement or refund guarantee (if your departing train is postponed by more than 1 hour or cancelled),<\/span>
\u2013 assistance guarantee (for your care and possibly your accommodation in the event of a major problem during your trip),<\/span>
\u2013 punctuality guarantee ( in the event of a delay of more than 30 minutes on arrival),<\/span>
\u2013 the claim guarantee (for a response within a maximum period of 5 days if you have an e-ticket).<\/span><\/p>\n

DAMY law firm<\/span><\/a>\u00a0, Nice, My train is cancelled: what can I claim?, Update 2022<\/span><\/p>\n<\/div>\n

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Canceling\u00a0\u00a0\u00a0a train can sometimes cause real harm, whether financial or moral\u00a0\u00a0.\u00a0What can you claim from the SNCF?\u00a0In which cases must it\u00a0\u00a0compensate you\u00a0\u00a0? What should the SNCF offer at the station? In the event\u00a0of a train being cancelled\u00a0, and for any reason whatsoever, the traveler may ask the SNCF to reimburse their ticket.\u00a0In addition, you should […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[297,305],"tags":[],"class_list":["post-5030","post","type-post","status-publish","format-standard","hentry","category-competition-consumer-law","category-contract-law"],"yoast_head":"\nMy train is cancelled: what can I claim? - Soci\u00e9t\u00e9 d'avocats Damy<\/title>\n<meta name=\"description\" content=\"My train is cancelled: what can I claim? 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