Terminations related to internet or\u00a0<\/span>telephone\u00a0<\/span><\/a>subscriptions\u00a0<\/a><\/span>\u00a0\u00a0require consumers to have precise knowledge of the steps to follow.<\/span><\/p>\n If your operator\u00a0\u00a0<\/span>continues\u00a0<\/span>\u00a0to bill you and debit the amount of your subscription, the best thing is to SEND A RECOMMENDED LETTER WITH AR TO YOUR HOTLINE reminding him that he must take note of your termination within 10 days of receipt of your mail.<\/span> Since the entry into force of the CH\u00c2TEL LAW OF JANUARY 3, 2008, the operator is required to INFORM YOU OF THE RENEWAL OF YOUR CONTRACT at least three months before the anniversary date, and at the latest one month before this date.\u00a0If the operator fails to fulfill its obligations, you can cancel your subscription at any time and free of charge.<\/span>SEND RECOMMENDED<\/span><\/h2>\n
If necessary, you can DIRECTLY CONTACT THE CONSUMER SERVICE which will then have to offer you a privileged contact to find out about your withdrawal.<\/span>
In the absence of a satisfactory answer, you have the possibility of NAVIGATING THE MEDIATOR OF NEW TECHNOLOGIES by reporting on the previous steps.\u00a0The latter must take your request into account within three months.\u00a0All exchanges with the mediator remain confidential.<\/span><\/p>\n
If you have opted for quarterly settlement, you can REQUIRE FULL REFUND OF THE ADVANCED CHARGES WITHIN 30 DAYS.\u00a0The operator may offer you a subscription for 12 months or more.\u00a0YOU HAVE THE RIGHT TO CANCEL YOUR SUBSCRIPTION FROM THE TWELFTH MONTH BY RECOMMENDING A LETTER WITH AR.\u00a0If you cancel before the expiry of the 12 months, your operator is then entitled to ask you for penalties corresponding to a quarter of the amount remaining due on the basis of your initial contract.<\/span><\/p>\nSEVERAL CASES:<\/span><\/h2>\n