{"id":3377,"date":"2012-08-01T06:21:30","date_gmt":"2012-08-01T06:21:30","guid":{"rendered":"https:\/\/gregorydamy.niceavocats.fr\/?p=3377"},"modified":"2023-08-25T05:14:23","modified_gmt":"2023-08-25T05:14:23","slug":"guarantees-after-purchase-pitfalls-to-avoid","status":"publish","type":"post","link":"https:\/\/gregorydamy.niceavocats.fr\/en\/guarantees-after-purchase-pitfalls-to-avoid\/","title":{"rendered":"Guarantees after purchase: pitfalls to avoid"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.19.5″ custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.19.5″ _module_preset=”default” background_enable_mask_style=”on” background_mask_style=”wave” background_mask_color=”rgba(0,0,0,0.08)” custom_padding=”||6px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_circle_counter title=”Estimated reading time (in minutes)” number=”2″ percent_sign=”off” _builder_version=”4.19.5″ _module_preset=”default” title_font=”Amiri||||||||” max_width=”137px” global_colors_info=”{}”][\/et_pb_circle_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2023\/08\/stairs-906720_1280-2.jpg” title_text=”stairs-906720_1280-2″ _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ text_font=”Amiri||||||||” header_2_font=”Amiri||||||||” header_3_font=”Amiri||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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When you buy a product, what is the value of the guarantees offered?\u00a0What should we pay attention to?\u00a0What if the seller refuses to apply them?<\/span><\/h3>\n

 <\/p>\n

The 2-year \u201clegal\u201d guarantee<\/span><\/h2>\n

According to the law, all products purchased have a\u00a0<\/span>legal guarantee<\/span><\/a>\u00a0.\u00a0Indeed, the seller has the obligation to guarantee the buyer against all defects in the product for a period of two years from the delivery of the goods.\u00a0The product purchased must correspond to the description given by the seller.\u00a0Be careful, because the legal guarantee does not cover visible defects.\u00a0Therefore, if a defect is obvious to you during the purchase, it is better to refuse the product.<\/span>
As regards hidden defects, they are covered by the warranty within two years of their discovery.\u00a0The warranty allows you to obtain either the repair or the replacement of the product.<\/span><\/p>\n

The \u201ccommercial\u201d guarantee<\/span><\/h2>\n

The commercial guarantee offered by the seller at the time of purchase is an additional guarantee to the legal guarantee.\u00a0It offers, in principle, more advantages than the legal guarantee.\u00a0It may thus be longer than the legal period of 2 years.\u00a0In addition, it allows you to return the product if it breaks while it was under warranty.\u00a0You will not have to prove that the defect already existed: it is enough for him to establish that this defect appeared during the agreed duration of the guarantee.<\/span>
You should know that the seller is completely free to define the duration and content of this guarantee: it can be either free or paid.\u00a0If it is paying, you must read its content carefully, and check that it does not simply take over the rights you already have.\u00a0It is also necessary to check that the guarantee corresponds to your needs, because it can, for example, only provide for the repair and not the reimbursement of the product.\u00a0You should also check that you are well covered if you break the product yourself.<\/span><\/p>\n

If the seller refuses to apply the guarantee?<\/span><\/strong><\/h2>\n

When the seller refuses or drags out your warranty claim, there are ways to take action.\u00a0If you invoke the legal warranty, you can request the repair or replacement of the product.\u00a0If the seller does not do so within one month, you can return the product and ask for a refund.\u00a0If the seller still does nothing afterwards, you can send him a registered letter.<\/span><\/span>
For the commercial guarantee, if the seller refuses to guarantee the product to you according to the conditions specified in the contract, you can send him a registered letter demanding the application of the guarantee.<\/span>
In both cases, if nothing is done, you can then go to the local court or the district court, depending on the amount of your claim.<\/span>
For the commercial guarantee, you can only ask for what is provided for by the guarantee in the event of product failure.\u00a0For example, if this warranty only provides for the repair of the product, you will not be able to request a refund.<\/span><\/p>\n

 <\/p>\n

DAMY law firm<\/span><\/a>\u00a0, Nice, Guarantees after purchase: pitfalls to avoid, Update 2022<\/span><\/p>\n<\/div>\n

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When you buy a product, what is the value of the guarantees offered?\u00a0What should we pay attention to?\u00a0What if the seller refuses to apply them?   The 2-year \u201clegal\u201d guarantee According to the law, all products purchased have a\u00a0legal guarantee\u00a0.\u00a0Indeed, the seller has the obligation to guarantee the buyer against all defects in the product […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[304],"tags":[],"class_list":["post-3377","post","type-post","status-publish","format-standard","hentry","category-insurance-law"],"yoast_head":"\nGuarantees after purchase: pitfalls to avoid - Soci\u00e9t\u00e9 d'avocats Damy<\/title>\n<meta name=\"description\" content=\"Guarantees after purchase: pitfalls to avoid When the seller refuses or drags out your warranty claim, there are ways to take action.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gregorydamy.niceavocats.fr\/en\/guarantees-after-purchase-pitfalls-to-avoid\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guarantees after purchase: pitfalls to avoid - 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