{"id":2968,"date":"2012-09-17T09:37:41","date_gmt":"2012-09-17T09:37:41","guid":{"rendered":"https:\/\/gregorydamy.niceavocats.fr\/?p=2968"},"modified":"2023-08-03T07:07:59","modified_gmt":"2023-08-03T07:07:59","slug":"ensuring-consumer-protection","status":"publish","type":"post","link":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/","title":{"rendered":"E-commerce: how to guarantee consumer protection?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.19.5″ custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.19.5″ _module_preset=”default” background_enable_mask_style=”on” background_mask_style=”wave” background_mask_color=”rgba(0,0,0,0.08)” custom_padding=”||6px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_circle_counter title=”Estimated reading time (in minutes)” number=”2″ percent_sign=”off” _builder_version=”4.19.5″ _module_preset=”default” title_font=”Amiri||||||||” max_width=”137px” global_colors_info=”{}”][\/et_pb_circle_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2023\/07\/ecommerce-2140603_1280-2.jpg” title_text=”ecommerce-2140603_1280-2″ align=”center” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ text_font=”Amiri||||||||” header_2_font=”Amiri||||||||” header_3_font=”Amiri||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Ensuring consumer protection In the field of\u00a0<\/span>e-commerce<\/span><\/a>\u00a0, it is crucial to enforce consumer rights and provide them with essential information, in particular on their right of withdrawal.\u00a0<\/span><\/span>According to the interpretation of the Court of Justice of the European Union of the Community directive on the protection of consumers for distance contracts, companies carrying out online transactions must comply with the obligation to provide written confirmation or information on a “durable medium”.\u00a0The mere fact of providing a hypertext link to the required information on a website is not sufficient to satisfy this\u00a0\u00a0<\/span>obligation\u00a0<\/span>\u00a0.<\/span><\/p>\n

The Importance of Written Confirmation in E-Commerce:-<\/span><\/h2>\n

The court decision arose out of a dispute between a software download company and the Austrian consumer protection agency.\u00a0It concluded that information accessible via a hyperlink is not considered to be “provided” by the business or “received” by the consumer under the Directive.\u00a0Therefore, consumers are required to take active steps to familiarize themselves with the information, which may compromise their ability to effectively exercise their rights.<\/span><\/p>\n

In addition, the court clarified that a website cannot be considered a “durable medium” unless it allows consumers to store personalized information securely, protecting it from tampering, providing access and allowing reproduction where needed.<\/span><\/p>\n

Defining a sustainable medium: ensuring consumer protection: \u2013<\/span><\/h2>\n

In order to ensure compliance with consumer protection regulations, professionals engaged in electronic commerce are advised to go beyond the simple provision of a hypertext link and instead issue a written confirmation of the information required.\u00a0<\/span>This confirmation may be provided either in writing or by a means meeting the characteristics defined by the Court of Justice.<\/span><\/p>\n

In an important judgment of January 25, 2017, the Court of the European Union gave a definition of “durable medium”.\u00a0It specifies that a durable medium designates \u201cany instrument allowing users of payment services to store personal information, which can be consulted later for an appropriate period and reproduced identically\u201d.<\/span><\/p>\n

This<\/span><\/a>\u00a0decision highlights the importance of protecting consumer rights in the digital age.\u00a0By ensuring that consumers receive written confirmation or information on a durable medium, businesses can effectively inform consumers of their rights, including their right of withdrawal.\u00a0<\/span>It promotes transparency, empowers consumers, and builds trust in e-commerce transactions.<\/span><\/span><\/p>\n

In conclusion, professionals operating in the field of electronic commerce must prioritize consumer protection by providing written confirmation of essential information.\u00a0By doing so, they can fulfill their legal obligations, promote consumer rights, and contribute to a\u00a0\u00a0<\/span>\u00a0fair and secure digital\u00a0<\/span>marketplace .<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Ensuring consumer protection In the field of\u00a0e-commerce\u00a0, it is crucial to enforce consumer rights and provide them with essential information, in particular on their right of withdrawal.\u00a0According to the interpretation of the Court of Justice of the European Union of the Community directive on the protection of consumers for distance contracts, companies carrying out online […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[297],"tags":[],"class_list":["post-2968","post","type-post","status-publish","format-standard","hentry","category-competition-consumer-law"],"yoast_head":"\nE-commerce: how to guarantee consumer protection? - Soci\u00e9t\u00e9 d'avocats Damy<\/title>\n<meta name=\"description\" content=\"E-commerce: how to guarantee consumer protection? In the realm of e-commerce, it is crucial to uphold consumer rights\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-commerce: how to guarantee consumer protection? - Soci\u00e9t\u00e9 d'avocats Damy\" \/>\n<meta property=\"og:description\" content=\"E-commerce: how to guarantee consumer protection? In the realm of e-commerce, it is crucial to uphold consumer rights\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/\" \/>\n<meta property=\"og:site_name\" content=\"Soci\u00e9t\u00e9 d'avocats Damy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/niceavocats.fr\/\" \/>\n<meta property=\"article:published_time\" content=\"2012-09-17T09:37:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-03T07:07:59+00:00\" \/>\n<meta name=\"author\" content=\"Kevin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/\"},\"author\":{\"name\":\"Kevin\",\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#\/schema\/person\/e040acb2856efaa1e114d0e7a92a3870\"},\"headline\":\"E-commerce: how to guarantee consumer protection?\",\"datePublished\":\"2012-09-17T09:37:41+00:00\",\"dateModified\":\"2023-08-03T07:07:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/\"},\"wordCount\":772,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#organization\"},\"articleSection\":[\"Competition & Consumer Law\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/\",\"url\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/\",\"name\":\"E-commerce: how to guarantee consumer protection? - Soci\u00e9t\u00e9 d'avocats Damy\",\"isPartOf\":{\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#website\"},\"datePublished\":\"2012-09-17T09:37:41+00:00\",\"dateModified\":\"2023-08-03T07:07:59+00:00\",\"description\":\"E-commerce: how to guarantee consumer protection? In the realm of e-commerce, it is crucial to uphold consumer rights\",\"breadcrumb\":{\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"E-commerce: how to guarantee consumer protection?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#website\",\"url\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/\",\"name\":\"Soci\u00e9t\u00e9 d'avocats Damy\",\"description\":\"Justice - Confiance - Efficacit\u00e9\",\"publisher\":{\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#organization\",\"name\":\"Soci\u00e9t\u00e9 d'Avocats DAMY\",\"alternateName\":\"Gr\u00e9gory DAMY\",\"url\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2023\/04\/damylogo-1.png\",\"contentUrl\":\"https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2023\/04\/damylogo-1.png\",\"width\":1890,\"height\":1417,\"caption\":\"Soci\u00e9t\u00e9 d'Avocats DAMY\"},\"image\":{\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/niceavocats.fr\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/#\/schema\/person\/e040acb2856efaa1e114d0e7a92a3870\",\"name\":\"Kevin\",\"url\":\"https:\/\/gregorydamy.niceavocats.fr\/en\/author\/kevin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"E-commerce: how to guarantee consumer protection? - Soci\u00e9t\u00e9 d'avocats Damy","description":"E-commerce: how to guarantee consumer protection? In the realm of e-commerce, it is crucial to uphold consumer rights","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/","og_locale":"en_US","og_type":"article","og_title":"E-commerce: how to guarantee consumer protection? - Soci\u00e9t\u00e9 d'avocats Damy","og_description":"E-commerce: how to guarantee consumer protection? In the realm of e-commerce, it is crucial to uphold consumer rights","og_url":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/","og_site_name":"Soci\u00e9t\u00e9 d'avocats Damy","article_publisher":"https:\/\/www.facebook.com\/niceavocats.fr\/","article_published_time":"2012-09-17T09:37:41+00:00","article_modified_time":"2023-08-03T07:07:59+00:00","author":"Kevin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Kevin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/#article","isPartOf":{"@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/"},"author":{"name":"Kevin","@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#\/schema\/person\/e040acb2856efaa1e114d0e7a92a3870"},"headline":"E-commerce: how to guarantee consumer protection?","datePublished":"2012-09-17T09:37:41+00:00","dateModified":"2023-08-03T07:07:59+00:00","mainEntityOfPage":{"@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/"},"wordCount":772,"commentCount":0,"publisher":{"@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#organization"},"articleSection":["Competition & Consumer Law"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/","url":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/","name":"E-commerce: how to guarantee consumer protection? - Soci\u00e9t\u00e9 d'avocats Damy","isPartOf":{"@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#website"},"datePublished":"2012-09-17T09:37:41+00:00","dateModified":"2023-08-03T07:07:59+00:00","description":"E-commerce: how to guarantee consumer protection? In the realm of e-commerce, it is crucial to uphold consumer rights","breadcrumb":{"@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/ensuring-consumer-protection\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/gregorydamy.niceavocats.fr\/en\/"},{"@type":"ListItem","position":2,"name":"E-commerce: how to guarantee consumer protection?"}]},{"@type":"WebSite","@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#website","url":"https:\/\/gregorydamy.niceavocats.fr\/en\/","name":"Soci\u00e9t\u00e9 d'avocats Damy","description":"Justice - Confiance - Efficacit\u00e9","publisher":{"@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/gregorydamy.niceavocats.fr\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#organization","name":"Soci\u00e9t\u00e9 d'Avocats DAMY","alternateName":"Gr\u00e9gory DAMY","url":"https:\/\/gregorydamy.niceavocats.fr\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#\/schema\/logo\/image\/","url":"https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2023\/04\/damylogo-1.png","contentUrl":"https:\/\/gregorydamy.niceavocats.fr\/wp-content\/uploads\/2023\/04\/damylogo-1.png","width":1890,"height":1417,"caption":"Soci\u00e9t\u00e9 d'Avocats DAMY"},"image":{"@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/niceavocats.fr\/"]},{"@type":"Person","@id":"https:\/\/gregorydamy.niceavocats.fr\/en\/#\/schema\/person\/e040acb2856efaa1e114d0e7a92a3870","name":"Kevin","url":"https:\/\/gregorydamy.niceavocats.fr\/en\/author\/kevin\/"}]}},"_links":{"self":[{"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/posts\/2968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/comments?post=2968"}],"version-history":[{"count":0,"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/posts\/2968\/revisions"}],"wp:attachment":[{"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/media?parent=2968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/categories?post=2968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gregorydamy.niceavocats.fr\/en\/wp-json\/wp\/v2\/tags?post=2968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}